Conditions for Returns
The product should be unused, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to return it to you.
The product should include the original labels, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging/box. It must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
Returns Policy
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. The return window for returnable products is 14 days from the delivery date.
For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable).
Category Returns Policy
Suppose your item from the categories mentioned above arrived in defective / damaged or incorrect/incomplete condition. In that case, it is eligible for a free replacement, provided the exact item is available with the seller. If the same item is not available, a refund will be issued.
Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / you do not like the product after opening the package)
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on your selected method. Once we have received your product (2-3 working days) and it has undergone quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to St. Anthony’s Hydro products that are “shipped from overseas”.
Please contact us at [email protected] or call us at +94 11 232 0137 if you have any questions or concerns about this policy.
